Great Lync non default setting- Reopen your conversation

Ever had you machine reboot and you loose your Lync conversations? Here’s a great non default setting to reopen your conversation which has been around for years.

lync

Aaron @aaronw2003

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How do you manage your inbox?

How do you manage your inbox?

I just found this great little setting in Outlook, I am sure it has probably been around for ages.

I changed this Mark as Read setting from the default 1 second to 5 seconds. My email habit is; I will come back to unread emails if i need to action it. I am finding this setting very handy!

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Aaron @aaronw2003

 

6 Months in at Microsoft, what have I been doing as a Technical Account Manager?

microsoft-brisbane-office.jpgThings have been very busy coming up to speed with Microsoft. I have an Inbox of 5 gig already, thousands of unread emails, but hopefully I am not missing the important ones. It would be impossible to get to all of them, I keep most of them to search and for reference if needed (hopefully not needed now with Delve). I am however reconsidering how I have structured my Inbox folders and Rules.

There is a lot of training to be done (each month there is usually some compliance training). I have done around 100 courses in 6 months. I have some more training coming up where I am hoping to learn about all the new products and features coming such as HoloLens, Azure (I can’t blog about it sorry).

It’s one thing to read and understand a position description, but what I have I actually been doing at Microsoft in 2016 as a TAM.

I have a number of different customers all based in Brisbane. I do spend most of my time in Brisbane with a small amount of travel.

My role is directly related to Premier Agreements that a customer purchases.

I have extracted and highlighted the key parts to my role from the TAM PD located here. (this is an advertised role so the link may stop working).

The TAM is a trusted business advisor to Microsoft’s Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, should something unexpected occur, the TAM working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer’s IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers’ IT organizations’ impact on overall business, their IT goals, and their pain points – which is used by the TAM to create a Service Delivery Plan ensuring their customers’ operational success with Microsoft products.

The role requires a leader who is resourceful, confident under pressure, and has demonstrated knowledge in services, operational support, customer relationship management and business development.

Responsibilities:

TECHNICAL SUPPORT – Manage customers technical support requests. Ensure Premier customers receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.

TECHNICAL SERVICES – Analyze and determine most effective method of problem resolution by utilizing applicable internal resources.

ACCOUNT MANAGEMENT – Work with accounts to develop and maintain a support plan. Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate. – Maintain effective working relationships with assigned customers.

TECHNICAL KNOWLEDGE – Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.

OTHER RESPONSIBILITIES – Share best practices with team members to contribute to enhance the quality and efficiency of customer support. Establish effective working relationships with Product Groups by working through appropriate escalation channels. Also establish strong relationships with Microsoft Field Sales, Consulting Services and other internal resources as appropriate.

Most days I have several customer meetings. Double bookings occur frequently, and juggling how we defer meetings based on availability, timezone, and priority is an art form. Internal team meetings are very limited. You can see my meeting habits in a previous post on Delve Analytics.

Here are some other posts which I found while taking the time to write this post.

https://blogs.msdn.microsoft.com/alicerp/2012/03/09/meet-tim-the-tam-technical-account-manager-he-jumps-over-fires-for-his-customers-and-empowers-them-with-microsoft-technology/

https://microsoftcss.wordpress.com/2014/04/25/a-day-in-the-life-technical-account-manager/

https://microsoftcss.files.wordpress.com/2011/09/technical-account-manager.pdf

 

Please feel free to ask me any questions if you are considering applying for a TAM role at Microsoft.

Let’s get technical – To see my next article on my corporate workstation click here

ms bne

Aaron @aaronw2003

Aaron-Whittaker-llIMG_5893

Whats in a Microsoft Corporate workstation

What is on my corporate workstation?

Microsoft-Surface-Pro4-3a

Disclaimer: I work for Microsoft.

Not a whole lot, I can pretty much switch laptops in less than 1 hour. I have the Office suite installed and 4 other apps (two come from the Store). Most internal applications are delivered via webpage or SharePoint. I have corporate and personal OneDrive connected. Everything defaults to my corporate OneDrive.

onedrive

I am not on the corporate Domain, I am Azure AD (AAD) joined. I could bring any laptop I want and join it myself. I do not even need to be in a corporate office to do this. We have 2 VPN options, and DirectAccess to choose from. But I can do most things without VPN connected anyway.

aad

I can manage my devices from within the Company Portal app. This includes any phone and any laptop. Microsoft Intune ensures that my laptop is compliant and adds other necessary components which I won’t mention here.

devices

Single Sign On (SSO) just works, it is great! If you have a Surface Pro 4 or Surface book, a password is rarely needed, with Hello Windows.

We also have access to a free Microsoft MSDN subscription with Azure credits. I also get an Office 365 test tenant if required.

I have a soft phone and all external dialing is done via Skype for Business.

SFB

Another important tool is my mobile phone. I am going to create a separate post on how I remain productive while on the go.

Virtual Machines – I have none. If I do it is for my own personal learning.

If you have any questions about how Microsoft can help transform your organisation and become more efficient please ask me.

To see what I have been up to in my Role as a Microsoft TAM click here.

Aaron @aaronw2003

Aaron-Whittaker-llIMG_5893

Delve Analytics – Office 365

Disclaimer: I work for Microsoft. This is my personal blog and not my companies opinion.

Something that amazes me is the information that can be obtained from Delve Anaytics.

In this post we will just focus on my personal metrics around productivity. What kind of information can you get?

You can see a summary in Outlook from the plugin on the right hand side. For “More Stats” I can click the link to go to the Office 365 Delve portal.

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Here we confirm that these figures are actually based on calendar and inbox habits.

delve

Here you can see how much time I spent with my manager.

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My email habits.3

Focus hours4

After hours. This is an interesting one. The figures don’t look high for me. I know that Friday and Saturday should have a higher after hours number in the last week. During this time I actually closed Outlook to remain focused. Less distractions equal more productivity. 5

So overall this is a great tool to see interesting thing such as how you are working, the hours you work, which people are ignoring your emails and vice versa. I am sure that other metrics will appear over the coming months (not internal knowledge just a guess).

Any comments of product suggestions are welcomed.

Aaron @aaronw2003

Aaron-Whittaker-llIMG_5893